myBenefitProtector home

Support

How can we help?

Answers about the myBenefitProtector app and your account, and how to reach us. For decisions about your benefits, talk with SSA, a WIPA counselor, or your caseworker.

You are here: Help and support

Using the app

Tracking your pay and benefits

You track your pay, estimates, documents and reports in the app, on your phone or tablet.

  • Download on the App Store
  • Get it on Google Play

Download links are coming soon.

Where do I get the app?

myBenefitProtector works on iPhone, iPad, Android phones and Android tablets. Get it from the App Store or Google Play. The download links are coming soon.

How do I sign in?

In the app, choose Continue with Google or Sign in with Apple. There’s no separate myBenefitProtector password, and we never ask for your Social Security number to sign in.

How do I add my pay?

On Home, choose Add pay to enter your pay yourself, or Scan a stub to read a pay stub on your device. Each pay date is placed in the benefit month it belongs to.

Why does an estimate say “Needs more information”?

“Not sure” is saved as its own answer, never as “No”. Estimates that depend on it say Needs more information until you answer. You can change your answers in More › Settings.

Does the app work offline?

Yes. Estimates, earnings, documents and reports all work without a connection. Sign-in, Casey and document scans come back when you reconnect.

Where are my records kept?

Pay records, documents, saved estimates and checklists are stored only on your device. Nothing is shared unless you choose Share, and signing in doesn’t upload them. They aren’t on the website.

How do I turn Casey on or off?

Casey, our AI benefits assistant, stays off until you turn it on. Go to More › Settings › Privacy and AI and choose Allow AI help. You can turn it off any time on the same screen.

Your account

Your allowance, Casey history, devices and your subscription

Your account holds your subscription, your monthly allowance and your Casey conversation history. It doesn’t hold your benefit records.

What can I do in my account on the website?

See what’s left of your monthly allowance and when it resets, read your Casey conversation history, sign out of devices you no longer use, and subscribe or manage your subscription. Sign-in on the website is coming soon. Until then, sign in in the app.

How does the monthly allowance work?

Essentials includes 1 answered Casey question a month. Plus includes 50 answered questions, 1 BPQY scan and 10 pay stub scans a month, and resets on the same day each month. Scans happen on your device. Failed questions and scans don’t count, and each answer includes one free regeneration. When one allowance runs out, your saved answers and scan results stay, and everything else keeps working.

Can I get a refund?

You can ask for a full refund within 7 calendar days of your first subscription purchase. After that, payments generally aren’t refunded, but we always refund duplicate charges and billing errors. Email support@mybenefitprotector.com. Our Refund and cancellation policy has the details.

How do I subscribe or cancel?

Sign in to your account on the website to subscribe or manage your subscription. Use the same Google or Apple account you use in the app.

How do I sign out of a device?

On the device, go to More › Settings and choose Sign out. Your records stay on that device. If you no longer have the device, sign it out from your account on the website.

How do I delete my Casey history, my records or my account?

Delete Casey history in Settings. To remove your records from a device, go to Settings › Local data and choose Reset all data. To delete your account, choose Delete my account in the same place: we delete your sign-in and allowance on our server first, then clear the device. Export a copy first if you want to keep your records.

People who can help

For decisions about your benefits

myBenefitProtector can help you prepare, but these people can look at your whole situation.

Contact us

Send us a message

We reply by email, usually within [n] business days. Please don’t include your Social Security number or other private numbers.

Choose a topic.

So we can reply. We won’t add you to a mailing list.

Tell us what happened and what you expected. Please don’t include your Social Security number or other private numbers.