Refund and cancellation policy

1. Cancel anytime

You can cancel your subscription through your account’s billing settings at any time.

Cancellation stops future renewals. Your paid access continues until the end of your current monthly or annual subscription period unless you receive a refund for that period.

Cancelling your subscription does not automatically request or issue a refund.

2. 7-day first-purchase refund

If myBenefitProtector isn’t right for you, you may request a full refund within seven calendar days of your first subscription purchase.

This applies to both monthly and annual plans. It applies only to your first purchase, not subscription renewals or later purchases.

When we issue a full refund, we cancel the subscription and end paid access.

3. Refunds after seven days

After the first-purchase refund window, subscription payments are generally non-refundable. We do not ordinarily provide partial or prorated refunds for:

• Unused subscription time.
• Unused questions or document scans.
• Early cancellation of a monthly or annual subscription.

We will refund duplicate charges, confirmed billing errors, or charges for a service we are unable to provide.

4. Failed questions and scans

Failed questions, BPQY scans, and paystub scans do not reduce your usage allowance.

If an unsuccessful attempt incorrectly reduces your allowance, contact customer support so we can restore it.

5. How to request a refund

Contact myBenefitProtector customer support and include:

• The email address associated with your account.
• The purchase date or receipt number.
• A brief explanation of your request.

Approved refunds are issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

6. Your legal rights

Nothing in this policy limits any cancellation or refund rights you have under applicable law.